Delivery Manager – eBao

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

· Job Title: Delivery Manager – eBao 

· Function/Department: Technology

· Location: Hyderabad – Work From Office

· Employment Type: Full-time

· Reports To: Vandana Ojha

· Role Overview

Key Responsibilities:-
Including but not limited to:
 

1. Participate in / lead discussions with business users to understand the business requirements with focus on business consulting as required.
2. Participate in meetings/workshops with business users in determining the requirements for:
   Operations
   Processes
   Rules
3. Active involvement in hands-on Product configuration in line with Project specific requirements
4. Identify and highlight potential risks to the business with respect to Functional and Non-Functional requirements
5. Manage business stakeholders to follow the system instead of heavily customizing the processes, workflow or products.
6. Analyse data relationships and dependencies, business processes and communication for mapping into future system requirements.
7. Work closely with technical teams and business stakeholders to prepare clear business objectives and system specifications for the design, development and enhancement of applications.
8. Liaise with Development and Testing Teams to ensure that all documented specifications are clearly understood.
9. Assist in the creation and implementation of business and system test plans.
10. Write/produce high quality documentation and provide progress reports to Lead Consultant and Project Manager as directed.
11. Ability to delegate and steer Product deliverables to completion working with other BAs in the team.
12. Have good proficiency in PowerPoint, Visio, Axure
13. Perform functional testing from business perspective.
14. Providing support to customers for UAT and post production.
15. Onsite travel and work with Ebao teams in other delivery centers

Skills and Qualifications:-
 

• 15+ years relevant experience as a business Analyst in Insurance domain with focus on life insurance admin systems and modules, should be able to demonstrate life insurance business knowledge.
• Expert knowledge in Life Insurance products configuration with exposure to modules e.g., New business, Underwriting, Customer Service, Claims, Billing, Collection, Payment, Accounting, Reporting, Documentation.
• Experience to manage difficult stakeholders internal as well as external with active participation in the requirement clarifications during implementation, issue resolutions with in-depth Business & System analysis.
• Excellent written and verbal communication skills.
• Quality orientation and attention to detail.
• Strong analytical and problem-solving skills.
• Self-starter, Quick Learner, able to manage difficult situation and conflict resolution.

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

· Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

· A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026

· Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

· Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

· Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

· Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances

· Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.

· Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

· Step 1: Submit your application via the Chubb Careers Portal.

· Step 2: Engage with our recruitment team for an initial discussion.

· Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).

· Step 4: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

Apply Now: Chubb External Careers