Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in ~64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
The Group Transformation Centre (GTC) – Wealth and Personal Banking, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business outcomes on large, complex and cross-function projects. The team utilises a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes. GTC delivers cost effective, flexible and outcome focused transformation through:Robust business analysis - working with the business to conceptualize solutions/operating models- Change adoption activities to seamlessly embed change and drive benefits realisation
We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist
In this role, you will:
- Articulates or translates complex information in clear, meaningful and structured way to suit audience.
- Often acts as an expert across multiple projects or programmes simultaneously, owning capability and guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
- Be responsible for implementation management, including planning, controlling and reporting on implementation of the change ‘product’.
- Identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
- Use systemic thinking and creativity in devising solution options by anticipating the issues/ risks and act to mitigate; handle any unforeseen roadblocks swiftly and effectively.
- Understand the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward and question small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy.
- Bring structure and order to undefined problems and/or large scale problems, making them easier to address and evaluate relative costs, benefits and obstacles of potential solutions before implementing.
- Be responsible for change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
- Accountability for driving Transaction Banking strategic and RC delivery collaborating with cross-functional teams, working closely with the Product Management leadership in VS, SVS Delivery Leads, VS Delivery Leadership and the Product Leads across various WPB markets.
- Manage/Lead end to end CTB and C&R delivery.
- Be a people leader for Site at VS level.
