Delivery Coordinator-Assistant Manager-Pune

The role is to oversee and optimize the end-to-end order assurance process, ensuring timely and accurate delivery of products as per contract. This position involves addressing customer inquiries, collaborating with cross-functional departments for successful delivery with the agreed timelines and SLA. Thereby contributing to a seamless customer experience and delivery efficiency.

The Delivery Coordinator’s team - own the onboarding/delivery experience for the Business customers. Role responsibility is to own and implement the provisioning Business products for UK SME/SMB/Large customers as part of the standard delivery model. Readiness of the order received for provision, timely communication with respective customers and stakeholder, including setting up timelines, risks associated, and expectations involved in the delivery life cycle.

• Achievement of agreed KPI’s to meet SLA/ Time to deliver.
• Delivery accuracy of orders/project as per the predefined quality targets.
• Adherence to the organizational procedures and policies
• Plan, monitor and manages orders/projects from initiation through to completion. Complete Go Live and all other associated activities for standard build using pre-defined LWI.
• Customer and stakeholder management
• Secures required resources using formal processes and tools to manage these resources, risks changes, and budgets.
• Excellent ability to work with the team and at the same time demonstrate performance driven by individual efforts and initiatives.
• Driving Service improvement Ideas
• Set correct expectations on the delivery timelines.
• Understanding of delivery of the telecom business products.

• Customer obsessed: Demonstrates an insight into the customer’s way of thinking.  Understand Customer viewpoint. Able to articulate the customer’s perspective in a straightforward way.
• Communication and Interpersonal Skills: Communicating proficiently with customer & stake holder when required.
• Negotiate timelines and resolve conflicts.

  Innovation Hungry

  
  
• Eager to find out better ways for processing transactions and brining in creative thinking.
• Ability to think outside the box and try to produce process improvement ideas.

• Bachelor’s or above degree from a recognized university
• Order management experience
• Excellent understanding of Security for MS 365
• Excellent written and verbal communication skills.
• Sound logical reasoning and analytical skills.
• Ability to work with speed and accuracy using multi applications.
• Desirable: ITIL Foundation Certification, Project management

Tools - Job specific

Crystal, Siebel & Amdocs: CRM system, Libra Gemini: Billing System, PEGA on Premises platform

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

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Together we can.