Defect Manager

VOIS Intro About _VOIS: _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
VOIS Centre Intro About _VOIS India: In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role Skills & Experience Required:

Excellent oral and written communication skills with ability to interact with various levels within the company.
Possess the ability to lead and steer defect management meetings to achieve actionable outcomes.
Possess good working knowledge of software development lifecycle and agile methodologies.
Demonstrate experience of working in high pressure environments with strong time management and prioritization skills.
Ability to manage repeatable standard processes along with an ability to find, own and resolve ad-hoc issues.

Technical understanding of End-to-End TELECOM products or OSS , BSS architecture.


High comfort level of MS Office and experience with Atlassian Jira and Azure ADO


Responsibilities/Accountabilities:

Lifecycle management of all defects within all SysTest Environment , Performance Acceptance Test Environments.
Lead/chair daily triage calls with representation from QA/Testing Teams, Technology Development, Business Leads, Development Leads, etc. and to provide clear minutes and actions.
Initiate and manage escalation process for any defects exceeding SLAs.
Maintaining absolute integrity of the defect database and ensure all changes to defect status are within the guidelines of the defect management process.
Develop weekly defect status reports and trending reports.
Identify and implement process & tools improvements for defect prevention and/or to improve defect resolution times. Rigorous working on Problem Management Activity and maintain E2E tracking of each defect.
Triage defects by assigning appropriate priority, determining ownership of the defect, and routing the defect to the appropriate resource.
Collaborate with QA/Testing and Release/Change Management teams to maintain awareness of new code changes, new test cycles, ongoing automation test results and new defects, bug fix scheduling and retesting
VOIS Equal Opportunity Employer Commitment India: _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India in 2024.. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!

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