Grade Level (for internal use):
The Team: The S&P Global Market Intelligence Content Customer Service Team (CCST) is a centralized second level support team providing in depth subject matter expertise in addressing data queries. At CCST, we are committed to delivering exceptional and timely customer support across various teams. This proactive team addresses customer concerns related to data collection and curation methods, aligning with Accuracy, Timeliness, and Comprehensiveness goals. Our team offers client support for Private Equity, Investment Management, Public Ownership, and Transactions verticals.
The Impact: Your role entails addressing client inquiries within Transactions dataset, comprehending their needs, and delivering optimal solutions. You will be working closely and collaborating with Level-I client support, data operations, data management, data stewardship and product management to provide superior customer experience. The ideal candidate will have deep expertise in datasets and be proficient with SQL, Power BI, Python, and Power Automate. You will play a critical role in addressing complex data queries, developing automated data models, and providing subject matter expertise across various data-driven projects.
What’s in it for you:
This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.
Responsibilities:
Serve as a subject matter expert for datasets, supporting in-depth data queries and providing advanced analytical solutions.
Utilize SQL to extract, manipulate, and analyze large datasets, ensuring accuracy and efficiency.
Develop insightful visualizations and reports using Power BI to support data-driven decision-making.
Leverage Python for data analysis, automation, and building predictive models.
Implement workflow automations using Power Automate to optimize data processes and reporting.
Collaborate with cross-functional teams to identify opportunities for automating and optimizing workflows.
Troubleshoot data-related issues, conducting root cause analysis and providing recommendations.
Work closely with stakeholders to define requirements, build custom dashboards, and deliver automated reports.
Stay updated with industry trends and emerging technologies to drive continuous improvement in data practices and tools.
Ensure professional, timely, and quality responses to customer queries, adhering to productivity and accuracy targets.
Proactively identify areas impacting BAU operations and suggest improvements or audit recommendations.
Assist in ongoing projects and user acceptance testing (UAT) by meeting timeliness, accuracy, and excellence standards.
Act as an advocate for customer feedback, reporting key insights and trends to relevant teams.
Work cross-functionally with product, sales, and support teams to foster a sense of community and knowledge sharing.
What We Are Looking For:
Strong oral and written communication skills.
Client-first mindset with proven experience (5+ years) working with datasets and delivering data-driven solutions.
Expertise in SQL for data querying, manipulation, and optimization.
Proficiency in Power BI for data visualization and dashboard creation.
Hands-on experience with Python for data analysis, automation, and predictive modeling.
Experience with Power Automate or similar tools for workflow optimization.
Familiarity with Generative AI tools to streamline data analysis and automate insights.
Experience with Spark Assist for large-scale data processing in distributed environments.
Strong analytical and troubleshooting skills with attention to detail.
Familiarity with machine learning and automation of predictive models (preferred).
Excellent communication and interpersonal skills for effective collaboration and presentation of data insights.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Strong problem-solving skills with a proactive approach to continuous improvement.
Professional agility, time management, and team collaboration.
Ability to adapt to different work environments and work effectively with multiple teams.
Basic Qualifications:
Graduate/Postgraduate in finance or MBA.
Advanced proficiency in MS Excel.
Expertise in SQL.
Knowledge of Power BI, Tableau, Python, Power Automate, and Generative AI tools/LLM models.
Basic knowledge of Lean concepts (preferred).
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
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