Job Description
IntroductionIn this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Role and Responsibilities - Work with broader team to build, analyze and improve the AI solutions.
- You will also work with our software developers in consuming different enterprise applications.
Required Technical and Professional Expertise
- Skillset: Amazon Connect, Amazon Lex, AWS Lambda, Amazon Polly, IAM, Polly, Quick Sight ,AWS CloudWatch, Amazon Transcribe, AWS Step functions, Amazon S3, Amazon Kinesis, Amazon DynamoDB, RDS, Node.js/ Python.
- Experience in contact center development.
- Design and implementing data models that help in identifying patterns and trends.
- Collaboration Work with data engineers to optimize and maintain data pipelines.
Preferred Technical and Professional Expertise
- Experience with conversation analytics.
- Experience with cloud technologies
- Experience with data exploration tools such as Tableau
