Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.Learn more about our culture and how we make our employees happier through The Sprinklr Way.Job DescriptionAbout The Role (what You'll Be Doing)Accountable for executing and processing of data change requestsResponsible for maintenance, administration and support of data elementsEnsures metadata, reference documentation, data files and data flows are accurate and up to dateBuilding and maintaining parent-child account hierarchies in SalesforceCreate mappings between fields in the different sources/systemsSupport with data validation, quality issues, integrity, accuracy, consistency and works to resolve impacting issues related to data elements; de-duplication and cleaningAssisting with data analysis in Salesforce and Excel as neededCreation and generation of reports on various metrics both quantitative and qualitative in Excel, Salesforce and other systems/toolsSalesforce.com admin support: Deduplication, account creation, data validationEnrich data elements in Salesforce by cross-referencing the data with information from other applications such as Zoominfo, Lusha etc.Perform special projects as neededAbout YouBachelor’s DegreeAdvanced knowledge of Excel; proficient in formulas, vlookups, pivot tables, macrosKnowledge of Salesforce; accounts, contacts, and running reportsSQL experience is a plus, but not requiredDetailed oriented with strong organizational skillsEffective prioritization, organization and multi-tasking skillsAbility to work in fast-paced, dynamic environment, meet changing deadlines and priorities on multiple simultaneous projectsExcellent oral and written communication skills in the English languageProfessionalism in dealing with all levels of management and staffWhy You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
