Data Operations Senior Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Data Operations Senior Analyst

Principal responsibilities 

• Establish and maintain relationships with business units / managers for managing day-to-day business.
• Periodic review of SLAs to match the changing dynamics of business.
• Actively participate and engage stakeholders from all businesses such as GBM, CMB, KYCS, etc with regular business calls and ensure weekly / fortnightly progress updates are provided to all ahead of calls & all discussion points and circulated in a timely manner.
• Manage expectations in line with business requirements and ensure deliverables are agreed based on prioritization matrix and internal approvals.
• Clearly define the entity data maintenance service offering for full on-boarding and partial services.
• Work collaboratively with Peer managers & maintain highly effective resource / people management techniques are implemented to ensure highest level of quality and productivity of team/s.
• Maintain / Enhance business focused metrics to facilitate transparency.
• Proactively identify opportunities for Reference Data table adoption & consumption, towards alignment of data policies and standardization.
• Timely escalation and communication of any identified issues while on-boarding or maintaining data.
• Capacity Management - Increase capacity to cater to higher volumes and/or superior service and improved quality in a reduced turnaround time.

Leadership & Teamwork 

• Candidate would need to represent the department as the lead SME for the business not just limited to operations, data quality, data governance, ideation.
• Continually seek to improve organizational efficiency by reviewing the operating process and implementing change where possible.
• Build functional capability of the team. Deliver an efficient and effective operations.
• Create and retain the culture of “one team” within and across sites.
• Resolve all local operational issues in coordination with the site local management.
• Motivate and develop team members to meet business objectives.
• Create an environment where the staff fully understands cross-functional environment & needs.