Data Operations Lead Analyst

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

Designation: Lead Data Operations Analyst

Location: Bangalore

The Lead Data Operations Analyst is responsible for operations and support of key data deliverables at First Citizens/ Silicon Valley Bank.  Duties include monitoring of data quality controls, data quality remediation, issue management, handling user inquiries and facilitating data certification.  Also responsible for demonstrating thought leadership and coaches junior team members in performance of their duties.

Essential Functions

• Work with business and technology teams to triage & prioritize problems.
• Engage partners/vendors as needed to initiate problem resolution.
• Open service requests to technology teams for bulk or process remediations
• Entrusted with improving, and maintaining a high level of, data quality.
• Identifies any issuers or anomalies in the quality of data within the bank's systems.
• Resolves escalated issues.
• Support project planning, management, and requirements to ensure best practices are followed with regards to data governance

Decisions

• Definition and implementation of data quality controls
• Triage and prioritization of data issues

Recommendations

• Makes recommendations to ensure adherence to consistent definitions, business naming standards, development of standard calculations, security requirements, etc.
• Prioritization of data quality issues for remediation

Knowledge

• Knowledge of industry leading data quality and data management practices
• Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection.

Skills

• Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is desired.
• Excellent communication skills
• SQL query skills for independent data analysis
• Ability to work with people across multiple work-streams.
• Provides direction to junior team members

Competencies

• Demonstrated critical thinking: Capacity to learn and independent thinking
• Exhibits thought leadership: Challenges process and devises new and improved methods
• Action oriented change agent mentality with a strong drive for results.
• Passion and skills in establishing data governance across the enterprise

Required Education and Experience

• Bachelor’s degree in technology, information management, finance, or related field

• 7-9 years of experience in financial industry
• Demonstrated experience in production data operations.
• Experience with regulated systems in the financial industry a plus.

Preferred Education and Experience

• Data analytics
• Data governance & data quality
• Financial industry experience
• Hands on experience with data governance tools

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.