Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Data Governance - Engagement and Delivery
Business: Digital Business Services, Data & Analytics Office
Principal responsibilities
Demand Management:
- Ownership and accountability of end-to-end delivery of Data Controls across select markets, businesses, and functions
- Represent Global Data Management Office (GDMO) to, and act as the primary interface for, select global businesses, functions, markets and regional stakeholders
- Responsible for shaping up and tracking demand management process and the engagement model to enable bringing the business closer to its goals
- Ownership of demand delivery process ensuring demands are submitted, impact assessments performed, triaged, orchestrated, executed, KCI’s fulfilled, and demand closure processes completed in a timely manner
- Responsible for setting up appropriate governance forums for reporting to the Business and ensuring reporting into forums on demand delivery, escalations etc
- Work closely with Engagement & Delivery Head, GDMO Head, Data Controls Design Owners and Operations Leads to ensure alignment to changes to Data Controls are communicated in a timely manner to all stakeholders and address any issues/challenges
- Influence the design and implementation of Data Controls by ensuring Business requirements are clearly documented and considered.
Non technology delivery:
- Responsible for delivery orchestration by engaging and mobilising required teams such as Control Design Owners, Tooling and Technology, Operations, MI changes and 2nd line/COO coordination as required
- Responsible for delivery execution by ensuring teams are mobilised to start execution of demands based on requirements and providing periodic progress updates, providing support and escalating as required
- Define customer experiences, journeys and services created, define success metrics, track, monitor and report the same
Customer Experience:
- Contribute to formulation of the strategy around the customer journey and the component parts of this to create a holistic customer experience
- Own the user experience for Data Management in support for demand delivery
- Represent the voice of the customer by understanding the requirements and developing insights into customer needs and wants
Financial Value Management:
- Responsible for ensuring value for money considerations are incorporated in delivery prioritisation to maximise customer and business outcomes
- Ensures value for money considerations are incorporated in delivery prioritisation by working with the DRM Triage and Approval Forum for budgeting and approvals
