Job Description
Overall PurposeManage and oversee system entries - outbound of stocks into the designated warehouse management software/ customer nominated ERP and deliver high service levels to ensure that the team delivers results in line with Customers agreed SLA in accordance with network procedures and defined standards.ResponsibilitiesCustomers:
·Maintain good working relationships, Co-ordination, and communication Warehouse Manager:
·Assist to meet performance targets · Together with warehouse manager participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers):
· Ensure all service provided meet DHL’s requirement Ground handling:
· Ensure proper and correct data entry of parts/goods is done. Area Operations staff at all levels:
· Daily working process review, discussionSupervision of operationsSupervision of Operations • Organise appropriate shifts and manning levels to meet business requirements. • Ensure outbound stock is dispatched in system in the quickest, most efficient manner possible.
• Ensure accurate data entry of all outbound shipments. Adherence to customer’s SOP • Ensure that the SOPs are being followed and adhered to by warehouse.
• Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance • Ensure safe working practices and environment within the shift. Participate in DESC quality policy and initiatives e.g. ISO accreditation.
