Job Description
Data Analyst
Job Description
To support HP Proactive Insights Experience Management (PIXM) Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.
The focus of the role is to work with Technical Service Delivery Managers (TDM) and Automation Engineers to analyze and proactively solve employee experience issues for customers. The role is expected to work collaboratively with TDMs, Professional Services & Customer Success teams.
The main responsibilities of the role are as follows:
- Analyze, baseline and benchmark customer’s digital experience score to drive actionable insights for ongoing operations
- Influence customer IT business decisions using proven data analytics and business insights
- Lead data analysis projects from end-to-end, including business and data requirements gathering, data modeling, data validation and visualization
- Collaborate with customers to integrate data analysis into IT operations and streamline their incident and problem management processes
- Stay current on new product features and technologies to a level required for the above activities
Qualifications
- BA/BS preferred in computer science, computer engineering, or mathematics
- Minimum of 3-5 years of experience in technical consulting, data analytics and/or IT operations roles
- Ability to perform data analysis on large datasets to drive actionable insights and automation
- Proven use of business intelligence and data visualization tools (Power BI, Tableau, AWS Quicksight, SQL, Python, etc) to deliver insights and analysis
- Excellent communication skills. Ability to present to senior IT leaders and defend analytical results and recommendations
- Extensive knowledge of Microsoft Windows, MacOS operating systems and applications
- Experience in workplace management, network management, software productivity and collaboration tool management
- Experience with enterprise transformation projects (e.g. Win10, Win11, O365 migration)
- Good knowledge of IT infrastructure, networking and applications
- Good knowledge of IT operations and ITIL methodology
- Working knowledge of Windows PowerShell, Bash scripting
- Ability to quickly learn new technologies in an unsupervised environment
- Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
- Preferred: Experience with digital employee experience management platforms such as HP Proactive Insights, Nexthink, 1E Tachyon, VMware Workspace One Intelligence. Experience working in an Scrum Agile development environment
- Fluency in English, with excellent written, digital and verbal communication skills; knowledge of other languages would be a plus
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