At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. About Role: The Cybersecurity Client Engagement Analyst provides client engagement oversight to all business units globally and reports into the SVP, Cybersecurity Performance Management. This position will be responsible for helping to drive revenue retention and growth by overseeing all cybersecurity related client interactions. The interactions include client due diligence efforts and the negotiation of contractual cybersecurity terms. This role requires excellent communication and negotiation skills. The successful candidate must be able to engage with clients to strengthen their confidence in Nielsen’s cybersecurity program and come to agreement on cybersecurity related commitments.
Key Responsibilities Include:
Develop and maintain a deep understanding of clients' cybersecurity needs, challenges, and objectives.
Oversee the delivery of cybersecurity services and solutions, ensuring they meet or exceed client expectations and contractual obligations.
Collaborate with internal teams (including sales, technical experts, and project managers) to ensure seamless service delivery and client satisfaction.
Conduct regular client meetings to address concerns and identify new opportunities for engagement.
Monitor and report on key performance indicators (KPIs) related to client satisfaction and overall engagement health.
Identify and mitigate potential risks or issues that may impact client relationships.
Stay up-to-date with the latest cybersecurity trends, threats, and best practices.
Contribute to the continuous improvement of client engagement processes and methodologies.
Review and negotiate cybersecurity terms in contracts with clients and data sharing partners.
Respond to client questions and inquiries related to Requests for Proposal or our clients third party due diligence requirements.
Qualifications
5+ years of experience in cybersecurity, with at least 3 years in a client-facing role.
Strong understanding of cybersecurity principles, frameworks, and best practices.
Excellent communication, presentation, and interpersonal skills.
Proven ability to manage complex client relationships and navigate challenging situations.
Experience in project management and service delivery oversight.
Relevant cybersecurity certifications (e.g., CISSP, CISM, CRISC) are highly desirable.
Strong analytical and problem-solving skills.
Ability to work effectively in a fast-paced, dynamic environment.
