Customs & Trade Compliance Coordinator

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.

About You and This Role

As a Customs Coordinator, you will handle a variety of daily exceptions in the customs process for Europe and advise internal customers on general customs-related issues. This role is crucial for maintaining the integrity of the supply chain and ensuring that products reach their destinations efficiently and cost-effectively, considering compliance and customs regulations. It requires quick and precise handling of tasks, especially due to the importance of compliance with sanctions. You must be knowledgeable in customs regulations and proficient in digital systems to ensure smooth and efficient operations. You act as an informal resource for business contacts and site logistics.

Your performance impacts the quality, timeliness, and effectiveness of our interactions with local customs authorities and thereby the efficiency of our import and export processes for Europe. This role is crucial for ensuring compliance with international trade regulations and maintaining the continuity of our global trade processes. If you are a detail-oriented, resilient, and agile professional with a strong understanding of (EU) customs operations and digital systems, we would love to hear from you.

Responsibilities

• Handle a variety of exceptions in the import/export process for e-connected plants in our eCustoms Global Trade System (SAP-GTS) for all locations in Europe.
• Support broker activities on request.
• Handle daily exceptions and facilitate resolutions between Site Logistics, carriers, customers, internal functions, and government authorities.
• Handle specific cases to facilitate customs operations such as excise movements and non-clearance documents.
• Print & ship ATRs (by courier) to facilitate trade between the EU & Türkiye. Resolve issues related to issuing of border crossing documents (ATRs/T2Ls).
• Perform first-level escalation for operational issues to the related parties.
• Support compliance cases, such as sanctions and embargoes from an operational point of view.

Qualifications

• Minimum of a vocational degree is required.

  
  

• 3+ years of experience.

  
  

• Experience with SAP (GTS) eCustoms.

  
  

• Customs process knowledge for The Netherlands, Germany, Belgium, France, Italy, and/or Great Britain is preferred.

  
  

• Preferred: Local language skills in Dutch, German, French, and/or Italian.

  
  

• Required: English C1.

  
  

Preferred Skills:

• Strong organizational skills and attention to detail.

  
  

• Ability to work quickly & precisely.

  
  

• Effective communication skills.

  
  

• Time management, including the ability to multi-task and prioritize.

  
  

• Understanding customer needs.

  
  

• Teamwork.

  
  

• Taking initiative.

  
  

• Technical proficiency in the use of SAP Enterprise Resource Planning (ERP) and preferably SAP-GTS.

  
  

• Proactive problem-solving.

  
  

• Detail-oriented.

  
  

• Stress management.

  
  

Additional Notes

• This role is essential for ensuring compliance with international trade regulations and maintaining the continuity of our global trade processes.

  
  

• If you are a detail-oriented, resilient, and agile professional with a strong understanding of (EU) customs operations and digital systems, we would love to hear from you.

  
  

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.