Customer Support Representative L2

Job Description: Customer Support Representative L2Job Title: Customer Support Representative L2Location: Trichy (Work From Office)Compensation: ₹4 LPAExperience: 2-4 YearsNotice Period: Immediate to 15 DaysResponsibilitiesEffectively resolve customer inquiries and complaints via voice process and other communication channels.Utilize CRM and support tools to document, track, and manage customer interactions.Provide mentorship to junior team members, sharing best practices and knowledge to enhance team performance.Handle high-pressure situations while multitasking to ensure smooth operations.Maintain a customer-focused approach to achieve high levels of satisfaction and resolution.RequirementsProven experience in customer support, specifically in voice processes and call handling.Strong problem-solving abilities and excellent communication skills.Proficiency in CRM and support software tools.Fluency in English, along with at least one local language (Hindi, Urdu, Bengali).Prior experience in international call handling is a plus.