Bayt.com
https://bayt.page.link/86J1L2WCezkuTGv5A
Back to the job results
Other Business Support Services
Create a job alert for similar positions

Job Description

Job Description: Customer Support Representative L1
Job Title: Customer Support Representative L1

Location: Trichy (Work From Office)

Experience: 0-2 years

Salary Range: ₹1.7 LPA to ₹2.4 LPA

Notice Period: Immediate to 15 days

Main Responsibilities:
  • Respond to customer inquiries and complaints through various communication channels.
  • Communicate effectively in English and at least one local language (Hindi, Urdu, Bengali).
  • Provide basic technical support and troubleshoot customer issues.
  • Maintain accurate and detailed records of customer interactions.
  • Ensure timely resolution of issues, adhering to service level agreements.
  • Prioritize and manage tasks effectively in a fast-paced, 24/7 environment.
  • Collaborate with other teams to escalate and resolve complex issues.
Essential Qualifications:
  • Bachelor’s degree in any discipline or equivalent experience.
  • International call handling experience is a plus.
  • 0-2 years of experience in a customer support or call handling role.
Skills Required:
  • Proficiency in English and one or more local languages (Hindi, Urdu, Bengali).
  • Basic technical knowledge with the ability to learn quickly.
  • Strong analytical and problem-solving skills to handle customer concerns efficiently.
  • Ability to work effectively under pressure and in rotational shifts.
  • Attention to detail with excellent time management.
  • Customer-focused attitude and the ability to build rapport with diverse clients.

Apply on company site Email to Friend Complete Questionnaire
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE