Job Description
Position : Customer Support Executive
Experience : 1-3 years
Salary : Depends Upon Experience
Location : Coimbatore
Job Description
We are looking for a Customer Support Executive to join our team in the technology industry. The ideal candidate will have 1-3 years of experience in customer support or a related field. The main responsibilities include providing excellent customer service, resolving customer issues, and maintaining customer satisfaction. The successful candidate will have strong communication skills, problem-solving abilities, and a customer-oriented approach.
Responsibilities:
. Provide exceptional customer support via phone, email, and chat
. Resolve customer inquiries and issues in a timely and professional manner
. Maintain a high level of customer satisfaction and retention
. Collaborate with other teams to ensure customer needs are met
. Identify and escalate priority issues to the appropriate channels
. Keep accurate records of customer interactions and transactions
. Stay updated on product knowledge and company policies
Requirements:
- 1-3 years of experience in customer support or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Customer-oriented approach
- Ability to work well in a team
- Proficiency in using customer support software and tools
