Job Description
Who we are
Brightly
Software is a leading provider of cloud-based operations management software used
to optimize facilities, assets, and workflow. We empower our clients and our
people, combining innovative technology with operational insight to transform
the places we learn, live, heal, work and play. We’re both proud and humbled to
play a role in the daily operations of so many clients and we look forward to
continually driving innovation, efficiency, and safety throughout the markets
we serve.
About the job
Brightly Software continues to grow and needs
amazing engineers. This is an excellent fit for talented engineers who
thrive in a fast-paced environment. As an integral member of the
Assetic/Confirm Support team, you will contribute to the overall success of the
APAC support desk function. The Associate Software Support Analyst is the link
between our customers and the Product Development and Services teams. The
Associate Software Support Analyst will assist clients and resolve complex
issues, handle support cases including the replication of software bugs, answer
technical questions, and provide guidance to clients directly and also by
referring the client to the appropriate knowledge base content.
What you’ll be doing
- Providing software application support under the
supervision of the Senior Team members.
- Handle support cases including the replication of
software bugs.
- Identify root causes of production incidents, and
contribute to troubleshooting of support issues.
- Guiding clients on different software modules.
- Work with teams from various departments of the
business to synchronize the functionality of the organization's operations.
- Understand company goals and metrics.
- Own product quality and work to quickly address
production defects.
- Stay current with learning current trends in
technology
- Partner with senior team members, development
managers, product managers, scrum-masters in an agile environment, with scrum
implemented at scale globally.
- Learn continuous improvement processes. Welcome,
change and complexity. Learn quickly and adapt fast. Be a change
leader!
What you need
- Bachelor’s in computer science or related
discipline; or equivalent work experience
- 2-4 years of experience
- Strong communication and partnership skills
required
Technologies:
- Basic understanding of API testing
- Understand Structured Query Language (SQL)
- Working knowledge of MS Windows Admin
- Log analysis
- VMWare ESX
- Ability to diagnose and solve application issues
Bonus Points:
- Excellent Verbal and written communication
- Understand Support Ticket management software
- Participation in communities of interest, meetups
- Certifications in technology
- Prior experience in Application Support
Job Details
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Job Location
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India
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Company Industry
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Other Business Support Services
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Company Type
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Employer (Private Sector)
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified