Customer Success Specialist

Job Description

As a Customer Success Specialist, you will play a vital role in ensuring our customers achieve their desired outcomes and become lifelong advocates of our products or services. You will be responsible for providing exceptional customer support, assisting with client application implementation, and performing ad-hoc reporting tasks.

Key Responsibilities:

• Customer Support: Provide timely and effective customer support via phone and email, addressing inquiries and resolving issues.
• Client Application Implementation: Assist in the implementation of client applications, ensuring a smooth and successful onboarding process.
• Ad-Hoc Reporting: Prepare and analyze various reports as needed, providing valuable insights to the customer success team.
• Knowledge Base Management: Contribute to the development and maintenance of a comprehensive knowledge base to assist customers and improve efficiency.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and building strong relationships.

Qualifications:

• 1+ years of experience in customer service or a related field.
• Strong communication and interpersonal skills, both verbal and written.
• Ability to learn and adapt to new technologies and systems.
• Attention to detail and organizational skills.
• A passion for helping others and providing excellent customer service.

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Supportive and collaborative work environment

If you are a dedicated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply.

About State Street 

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. 

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. 

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. 

State Street is an equal opportunity and affirmative action employer. 

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