Job Description
Description
Customer Service Representative
About Optimas:
Optimas is a global distributor of integrated supply chain solutions, and engineering support
focused on delivering fasteners, components, industrial and safety supplies to our diverse
customers around the world. Our local, on-the-ground teams understand the nuances of every
community we serve. This allows us to adapt with our customers and partners as needs evolve,
leveraging our footprint to remain at your side while providing a highly personalized level of service
and support no matter where you find yourself around the globe.
Our Values are the THREAD that connects us as one team to ensure that we are accountable for
our contributions to the success of our company and customers:
• Teamwork
• Honesty
• Respect
• Excellence
• Accountability
• Drive
To learn more, please visit our website http://www.optimas.com
Position overview:
Job description
We are currently seeking a highly motivated, driven Customer Service Representative, acting as a
customer advocate within Optimas for all of our call center based customers in Pune, India.Customer
Service Representatives are responsible for ensuring the customer continually receives professional
world-class service from all Optimas departments and personnel.
Main Responsibilities
Management of customer account responsibilities include:
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Providing communication between customers and all other Optimas Departments and
personnel, as necessary.
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Entering orders, monitoring order status, and expediting parts for customers
Working with Materials and Production Control, Plan & Schedule assigned account orders
Managing and coordinating RFQ’s or identifying proper group to which to transfer
Providing and documenting Feedback on Optimas relationship.
Analyzing customer demand, usage and forecast to map out future orders
Identifying new parts added to the portfolio and working with Demand management to forecast
for the parts accordingly.
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Providing regular materials status reports to customer and ensuring customer inventory
liabilities appropriately
Identifying new opportunities and using these to increase sales with assigned accounts or move
them to other teams to develop
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Taking appropriate actions to resolve quality issues related to service and product.
Reporting to senior management account status as required
Proactively interact with customers on an ongoing basis, utilizing a wide array of available
communication channels, to maximize their purchasing with Optimas.
Review how Optimas can add value and help with each account’s purchasing needs.
Coordinate and lead activities and communication between each account and Optimas business
departments to achieve appropriate business solutions, respond to customers’ purchasing
needs and coordinate sales.
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Qualifications
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Expert in Customer Service— Working to achieve all department objectives and goals set by
senior management, following all company policies and procedures, and fostering a positive and
constructive attitude with all company personnel and customers.
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Administration — Knowledge of business and management principles involved in strategic
planning, resource allocation, leadership technique, production methods, basic arithmetic, and
resources. Achieved with life experience and recipient of a High School Diploma. Bachelors
Preferred.
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Production and Processing — Knowledge of raw materials, production processes, quality
control, costs, and other techniques for maximizing the effective manufacture and distribution
of goods.
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Computer Knowledge— the ability to operate software and electronic devices. Intermediate
knowledge of Microsoft Office products (inclusive of Excel, Access, Word, and Outlook).
Oral and Written Expression — Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization exists. Ability to interpret a
variety of instructions furnished in written, oral, diagram, or schedule form.
Skills and Qualifications:
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Education: College education or Bachelor’s degree required.
Experience: 2+ years of customer service experience, preferably in a distribution, fastener
background or engineering environment. Experience handling RFQs is a plus.
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Skills:
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Excellent communication and interpersonal skills.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with
CRM systems.
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Attention to detail and accuracy in data entry and documentation.
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Attributes:
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Customer-focused with a positive attitude and strong problem-solving abilities.
Ability to work independently as well as part of a team.
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Comfortable working in a fast-paced environment with tight deadlines.
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Schedule: Full-time position, Monday through Friday (US Hours), with occasional overtime
as required.
Environment: Office-based role with occasional interactions with other departments or
warehouse operations.
Compensation
The salary will be commensurate with experience. We offer a market competitive
benefits package, including Insurance. Optimas OE Solutions provides equal
employment opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age, disability or
genetics. In addition to federal law requirements, Optimas OE Solutions complies
with applicable state and local laws governing nondiscrimination in employment in
every location in which the company has facilities. This policy applies to all terms
and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation and training.
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