Customer Service Representative

Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduation
Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. You will be responsible for ensuring customer satisfaction and maintaining a positive customer experience. Your typical day will involve addressing customer inquiries, troubleshooting technical issues, and providing timely and accurate solutions. You will also collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring a high level of customer service. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist customers in resolving their problems and queries. - Provide technical support and troubleshooting assistance to customers. - Ensure timely and accurate resolution of customer issues. - Collaborate with cross-functional teams to escalate and resolve complex customer problems. - Maintain a high level of customer service and satisfaction. - Identify opportunities for process improvement and provide feedback to the team. - Stay updated with product knowledge and industry trends. - Assist in training new team members. - Handle customer complaints and provide appropriate solutions. - Maintain accurate records of customer interactions and transactions. - Adhere to company policies and procedures. - Meet or exceed performance targets and goals. - Contribute to a positive and collaborative team environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with network troubleshooting and configuration. - Strong understanding of network protocols and technologies. - Knowledge of network security principles and best practices. - Experience with network monitoring and performance optimization. - Familiarity with network hardware and software components. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Enterprise Network Operations. - This position is based at our Coimbatore office. - A Graduation is required.Graduation

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