Customer Service Representative

The job profile for this position is Customer Service Senior Representative, which is a Band 2 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

• Ensuring first contact resolution and responding promptly to customer inquiries.
• Adhering to operating procedures and regulations in line with policy terms and conditions.
• Offering quality information regarding health benefits to customers.
• Monitoring turnaround times to ensure timely resolution of customer contacts.
• Building collaborative relationships with internal teams to optimize resources.
• Actively supporting team members and contributing to achieving operational goals.
• Performing ad-hoc tasks as required to meet business needs.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.