Job Description
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team in Bloomington West, Minnesota.
Key Roles & Responsibilities:
- Level 3 Escalation calls
- Directly liaising with the US (United States) lines of business
- Ensure candidate results are sent to clients in a timely manner
- Prepare client reports
- Act as an escalation point for service-related problems
- Promote client programs and products
- Determine additional opportunities and possible operational trouble areas
- Input accurate customer information into the database
- Assist in training and monitoring call center agents to ensure quality of service
- Maintaining the SLA for different LOBs
- Resolve cases for candidates
Requirement:
- Open to candidates with 2–5 years of relevant experience.
- We are looking for a passionate team-player with exceptional customer service skills.
- Should have excellent attention to detail and take pride in your professional communication ability, both verbal and written.
- You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
- We require a high school diploma or equivalent level qualifications as a minimum.
- Bachelor's Degree, or equivalent work experience is preferred.
- Experience training, teaching, or coaching is desired.
- Time management skills and the ability to prioritize and multitask is necessary.
Our Recruitment Process
We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible.
Wishing you success with your application!
