Customer Service Officer

Job Title: Customer Service Officer

Function: Customer Development - Sales

Work Location:  Coimbatore

Work Level: 1A

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products. 

The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.

• Minimum 2 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
• Achieve sales targets through personal selling (visiting market) and driving RS system.
• Analyse how to improve the competitive position in the market through improved customer service.
• Negotiate with his RS and develop his people on managing customers to obtain more business.
• Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
• Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
• Within budget limits for brand activities organize promotion activities in consultation with the superiors.

KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE s SKILLS)

• Required a Minimum Fulltime Graduation
• Minimum 2 to 4 years of Experience in Channel Sales.
• Excellent in ROI Calculations C RS Distribution Management
• Should be well-versed with RS appointment C Sales Planning
• Conducting promotional activities C execution
• Decent Communication in English and Local language is desired

#LI-Remote