Customer Service Officer

Position : Customer Service OfficerExperience : 1-3 yearsSalary : Depends upon ExperienceLocation : ChennaiJob DescriptionWe are looking for a Customer Service Officer to join our team in the Communications industry. The ideal candidate will be responsible for handling customer inquiries, resolving customer complaints, and providing information about our products and services. The Customer Service Officer will also be required to maintain customer records, process orders, and ensure customer satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and in-personResolve customer complaints in a professional and efficient mannerProvide information about products and servicesProcess orders and maintain customer recordsEnsure customer satisfaction and retentionRequirements:Proven work experience as a Customer Service Officer or similar roleExcellent communication and problem-solving skillsAbility to multi-task and prioritize in a fast-paced environmentFamiliarity with CRM systems and practicesStrong customer service orientationBachelor's degree in business administration or relevant field is a plus