We are looking for a Customer Service Officer to join our team in the Communications industry. The ideal candidate will be responsible for handling customer inquiries, resolving customer complaints, and providing information about our products and services. The Customer Service Officer will also be required to maintain customer records, process orders, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and in-person
Resolve customer complaints in a professional and efficient manner
Provide information about products and services
Process orders and maintain customer records
Ensure customer satisfaction and retention
Requirements:
Proven work experience as a Customer Service Officer or similar role
Excellent communication and problem-solving skills
Ability to multi-task and prioritize in a fast-paced environment
Familiarity with CRM systems and practices
Strong customer service orientation
Bachelor's degree in business administration or relevant field is a plus
