On all escalation issues • Inform Uptime Service Center on all escalation issues • Report any customer complaints with proper documentation to the CCCExecute all service activities assigned to him/her, which are coordinated via the Customer Care Center, in an adequate and appropriate manner.
It will include all service incidents, installation, preventive maintenance and system modification on demand Areas of Responsibility
Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision •
Communicating and accept all operative advices from the Customer Care Center.
Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
Escalate incidents according to the defined parameters and inform The Customer care Center
