Rotork is a market-leading provider of flow control solutions for oil and gas, water and wastewater, power, chemical, process and industrial applications. We help our customers to increase their operational efficiency, reduce environmental impacts and provide safer working environments through our innovative research and development, comprehensive product portfolio and global service capability.
The role requires customer cold calling and ability to multitask work at a fast pace and execute actions with a high degree of accuracy. Able to execute the task independently.
Project period - 1 year
Responsibilities and Outcomes:
• Handle Quotation database from active pipeline system and understand the status via phone and email.
•Liase with Sales team to gather details on opportunities status and update same in CRM system
•Register /monitor daily task on the system and ensure the completion of task with minimal supervision
•Provide telephone support to the department, passing on messages or transferring calls as appropriate
•Maintain email inbox for all queries. To re-direct emails to other departments/offices where required
•Ensure departmental KPI performance reports completed on daily and weekly basis
•Ensure all relevant documents are saved in respective database/ platform in timely manner.
•Proficient in customer handling via calls with administrative system experience
•Engineering or Bachelor Graduate qualification with 2-3 yrs experience
•Strong interpersonal and communication skills, analytical thinking & willingness to learn
•Use of CRM Systems (Windows CE / AX / ERP etc)
•Proficient in MS programs (word, excel, PowerPoint)
•Self-organized and self-motivated
•Ability to complete work with a limited degree of supervision
Cultural sensitivity and awareness, with the ability to work effectively across borders & diverse cultures.
Integrity and professionalism, with a commitment to upholding ethical standards and company values.