Customer Service Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
• Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
• Deliver to the Employees, Customer and Shareholder metrics as per goals. Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. 
• Adherence to quality and compliance guidelines.
• Support any new initiatives in the directorate.
• Balance customer interests with the interests of American Express. 
• Communicates effectively, oral and written to identify and document necessary information This role may be subject to additional background verification checks. This role may be subject to additional background verification checks. 

Minimum Qualifications

• 2-3 Years of work experience

Preferred Qualifications

• Graduate

• Good communication skills both written and verbal.
• Analytical mind & attention to detail.
• High level of Customer sensitivity, commitment & service orientation.
• Amex product knowledge desirable.
• High result orientation.
• Ability to take independent decision & meet stringent deadlines