Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based India while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills. Your primary responsibility will be creating sales quotes/booking Trade orders in SAP ECC/ liaison with internal teams to answer customer queries, you will be expected to take appropriate ownership to resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs.
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Job Details
1. Responsible for Order management activities including order booking. Be part of Agilent's sales and support Quote to cash cycle.
2. Responsible for communicating with customers, sales and/or internal stakeholders.
3. Sound mindset with logical reasoning and adhering to compliance and guidelines.
4. Requires complete understanding of general and technical aspects of job
5. Respond to and /or provide assistance to internal customers in areas such as product order fulfillment processes, quote generation, product changes or returns, accounts receivable collections.
5. Knowledge of India Logistics, Local Tax structure, Customs rules would be an added advantage.
Desired Behavioral and Technical Skills
1. Should have knowledge of working on SAP ECC.
2. Manage Order Management activities with accuracy.
3. Good analytical skills and responsiveness necessary to ensure good service.
4. Good knowledge of MS Office.
5. Required to solve complex administrative and technical problems requiring breadth/depth of customer service knowledge.
6. Evaluate customer service assignments and determine actions required.
7. Strong verbal and written communication (India customers handling).