Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.
In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.
Resolves problems by applying established policies, procedures and tactics.
May require ability to read/write in one or more languages.
Requires higher education or specialized training/certification, or equivalent combination of education and experience.
Typically at least 3-6 years of relevant experience for entry to this level.
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