Job Description
We are seeking a Customer Relations Executive to join our team in the automotive industry. The ideal candidate will have 4-5 years of experience in customer relations or a related field. As a Customer Relations Executive, you will be responsible for maintaining positive relationships with customers, addressing their inquiries and concerns, and ensuring their overall satisfaction with our products and services.
Responsibilities:
. Build and maintain strong relationships with customers
. Address customer inquiries and concerns in a timely and professional manner
. Collaborate with internal teams to ensure customer satisfaction
. Identify opportunities to improve customer experience
. Keep accurate records of customer interactions and transactions
- 4-5 years of experience in customer relations or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well in a team
- Proficiency in MS Office and customer relationship management (CRM) software
- Bachelor's degree in business administration or a related field is preferred