Summary of the position
This position establishes and maintains information in all Alcon Customer databases which are USER ID protected environments and under AFCM controls to ensure the integrity of all systems. Responsible for quality reviews and maintaining the accuracy of information entered in the system. Works closely with internal teams to resolve issues and align processes when necessary to ensure proper support for dependent internal functional teams.
Work hours: 6 PM to 3 AM IST Monday - Friday. Schedule will adjust at needed to support US Daylight Savings Time.
Job Description
Perform account management activities including, but not limited to:
·Creating Customer, Commercial (revenue) and Professional accounts
·Accurately affiliating Customer, Commercial and Professional accounts
·Accurately affiliating account partner functions
Perform account management license activities to comply with PDMA, VAWD, AFCM, etc. Regulations
·Assign accurate HCO license #’s
·Assign accurate HCP license #, including certification codes if applicable
·Validate Tax ID information
Field external and internal account inquires including, but not limited to:
·Name and/or address change
·Ownership change
·Expedited shipping requests
·Freight
·Credit Cards
·Indirect Reporting
·Optical Networks and Buying Groups
Field customer/consumer calls including, but not limited to:
·Answering inbound calls from customers, and various internal departments
·Case initiation and resolution
·Making outbound calls to customers, and various internal departments
Competencies
·Action Oriented
·Attention to Detail
·Critical Thinking
·Collaborates Effectively
. Excellent written & verbal communication in English
Functional and System Knowledge to be developed in role:
·Surgical, Vision Care & Pharma franchises and product lines
·Cross franchise and function systems and processes
·CRM/SFDC
·ERP/SAP
·MDM/EBX
·MS Office
·Licensing Software
Employment scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.
If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.