Job Description
Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.
We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.
Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.
Customer Lifecycle Manager – India (Spanish/Portuguese/English Speaker)
Language: Spanish and Portuguese.
We are seeking an experienced and results-driven Customer Lifecycle Manager to join our dynamic team. This role focuses on supporting the onboarding of new business customers, driving product adoption, and managing a portfolio of install base accounts for upsell and cross-sell opportunities. The ideal candidate will have 5-7 years of experience farming install base customers and a proven track record of increasing product usage and identifying new revenue streams. You will be fluent in Spanish, Portuguese, and English, supporting the LATAM and Southern regions.
Responsibilities:
·Lead the onboarding process for new business customers, ensuring seamless transitions and driving early product adoption.
·Manage inbound customer leads, qualifying opportunities, and scheduling meetings with sales to pursue upsell and cross-sell opportunities.
·Conduct outbound calls and emails to the install base, identifying new projects and expanding relationships for future business opportunities.
·Collaborate closely with regional sales counterparts to align strategies and ensure customer satisfaction.
·Proactively identify customer needs, ensuring continued engagement and recommending product expansions.
·Monitor customer engagement and satisfaction trends, providing regular insights and updates to internal teams to drive continuous improvement.
Experience and Skills Required:
·Bachelor’s degree in business, marketing, or a related field.
·5-7 years of relevant experience managing install base customers, with a focus on upsell and cross-sell strategies.
·Proven experience in customer onboarding, adoption strategies, and expanding relationships within the install base.
·Fluency in Spanish, Portuguese, and English, with a strong understanding of the LATAM and Southern regions.
·Proficiency in CRM systems (e.g., Salesforce) and email outreach tools, with experience managing outbound campaigns.
·Strong communication and interpersonal skills, with the ability to work collaboratively across teams and regions
