Customer Experience Specialist

What You will Be Doing

Position Summary:

Will report to Business Operations Manager for strategic accounts for the global “Program Management”.  To provide strategic customer support, be the contact point, metrics management and order management support etc. The position will have global responsibilities and is required to work during Indian public holidays.

• Manage and maintain the customer's inventory refills and stocks based on approved schedule and agreed-upon ETA targets.
• Execute daily order process for strategic accounts.
• Work closely with cross-functional teams, and customers to develop the scope, deliverables.
• Maintain metrics related to backorders, delivery ETA’s, continuity and service quality.
• Provide inventory status and pipeline reports to internal/external customers.
• Flexible to attend calls with strategic Customers.
• Multiple-line PO and SO processing.
• Multiple reports as required on the job.
• Daily analysis and management of customer's order/inventory systems.
• Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
• To ensure “On time, accuracy and completeness” of the tasks.

What We Are Looking For

Educational Criteria:

•  Minimum 3 years of relevant experience in Electronic Component Industry.
•  Proficient in English (written and spoken).
• Minimum 3 to 5 years of relevant experience in manufacturing set-up for Order Management / Reports.
• Proficient in MS Excel / Access and able to work with large sets of metrics data.
  Exceptional skills in time management, facilitation.
• Exposure to Inventory planning, procurement and related reporting activities.

What’s In It For You

At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Insurance
• Life Insurance
• Paid Time Off
• 5-Day Work Week
• Growth Opportunities
• On-site Café with Catering Option for Busy Lifestyles
• And more!

About Converge An Arrow Company

Converge, an Arrow company, is your full-service global supply chain partner and industry-leading electronic components distributor. We focus on helping to create component lifecycle and process management plans and guiding you through challenging market conditions, inventory and supply chain needs.

Our data-driven, customer-centric solutions are customized to fit an organization’s goals and future needs. Strategic plans are based on product data, proprietary market intelligence and over 35 years of technology experience.

Converge started out in 1980, as New England Circuit Sales, an independent broker of computer chips. Amazingly, that was one year before the invention of MS-DOS and the IBM-PC. The world has changed and so have we. Converge has evolved from an industry-leading electronics component distributor to a full-service, global supply chain partner.

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. 
For more job opportunities, please visit https://careers.arrow.com/us/en.