Customer Experience Lead

Job Responsibilities:

• Set up a complete Pre & Post sales infrastructure
• Develop Market for JCI products by engaging with key stakeholders such as MEP consultants and end users in market.
• Plan Sales & Channel technical training on products and solutions
• Work in sync with the Global product development team and develop sustainable and commercially viable products.
• Understand customer needs and make sales presentations.
• Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops.
• Build a robust Channel Training program for JC Channel offerings such as Valves, Actuators, FCU, IAQ, BMS etc.,
• Set up a post sales process for Warranty and out of warranty claims and channel support.
• After-sales customer service and communications
• Maintenance, repair and spare parts management
• Complaint management
• Upselling activities
• Administration of master data and product evaluations
• Trend analysis

Skills Required:

• Minimum 10 years of relevant experience in Pre and Post sales for HVAC products such as Valves, Actuators, Sensors, FCU, & BMS
• Bachelors or Masters Degree in Engineering or equivalent.
• Well-versed with Excel and CRM software.