Customer Care Engineer

Work Schedule

Environmental Conditions

Job Description

Opportunities at Thermo Fisher Scientific Inc.

Are you an exceptionally skilled and ambitious Engineer seeking a new challenge? Thermo Fisher Scientific Inc., a world-class company in the field of scientific solutions, is currently looking for a Customer Care Engineer to join our team in Bengaluru.

Responsibilities:

• Provide exceptional technical service, installation, operation, training, and repair of Ion chromatography & HPLC equipment.
• Conduct product installations and demonstrate features related to 21 CFR compliance under the CDS software.
• Offer training and technical advice on instrument use, both in person and by phone.
• Investigate challenges and identify faults, offering solutions or coordinating necessary repairs.
• Act as a vital link between customers and the Sales and Marketing teams.
• Monitor repairs and suggest product improvements.
• Perform planned maintenance calls and regular customer visits.
• Make recommendations regarding spare parts requirements.
• Achieve assigned spares and service revenue targets.

Requirements:

• Bachelor's degree in Instrumentation, Biotechnology, Electronics, or Electrical Engineering.
• Minimum of 3 years of relevant experience.
• Fluent written and verbal communication skills.
• Excellent communication skills for successful collaboration with colleagues and external partners.
• Ability to prioritize service requests and produce clear documentation.
• Self-motivated and proactive in technical and support approach.
• Capability to collaborate closely with customers, gaining insights into their challenges and driving regional commercial success.
• Build rapport with customers and educate them on maintenance contract entitlements and procurement of PM kits annually.

Join us at Thermo Fisher Scientific Inc. to make a difference and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer. Apply today and start your story with us! Visit [this link](http://jobs.thermofisher.com) to apply.