Customer Care Associate

Customer Care Associate (On-Site)

Role description, key responsibilities and - tasks:

The Customer Care Associate is intended as an early-career-level operational position in Hempel’s Customer Care organization. The responsibilities and tasks of the Customer Care Associate includes, but are not limited to:

Key responsibilities:

• Managing customer inquiries, incl. quotations, order placement, tracking, delivery status updates, product information, documentation, Ad hoc and more.

  
  

Daily operational tasks:

• Managing quotations in the ERP systems, including the preparation and facilitation of necessary documentations.

  
  

• Performing Ad hoc activities to enhance customer experience.

  
  

• Outbound and inbound customer communication

  
  

• Administration related to customer-related inquiries.

  
  

• Customer data management

  
  

Additional non-operational tasks:

• Ensuring that a safe and healthy work environment exists by adhering to company health, safety, and environment policies. 

  
  

• Ensure the upholding of local and global compliance rules when handling quotes and documents.

  
  

• Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company. 

  
  

Required education, experience and job-related skills:

• Ideally a bachelor’s degree in a relevant field or equivalent experience within Customer Care and/or order to cash environments.

  
  

• Proficient with standard MS Office programs

  
  

• Working efficiency (written and spoken) in English.

  
  

• Strong problem-solving and decision-making abilities

  
  

• 1-2 years of experience in Customer Care department (preferable).

  
  

General behavioural competencies most relevant for the job:

• Collaborates within a team.

  
  

• Customer centric mindset

  
  

• Eager to learn.

  
  

• Can-do attitude

  
  

• Can follow instructions and standard procedures

  
  

Job Location: Kurla, Mumbai

Sounds like a match?

Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

More about Hempel

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustain-able coating solutions and unleash your full potential!

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due

Seniority Level

Job Functions

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ​