Customer Care Analyst

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

In this job role, you will be responsible and accountable for return order management by primarily working with the DWR sales team and carriers. Further in this role, one needs to provide timely resolution for the return/exchange orders to achieve the effective return of our products and refunds to our customers to achieve customer satisfaction.

RESPONSIBILITIES

• Effectively communicates, responds and resolves assigned returns cases in Salesforce.com within our department’s 24-hour SLA.
• Ensures a timely resolution of related service issues.
• Identify and resolve issues arising during the order entry process
• Respond to orders/order-related queries within the specified time frame.
• Ability to read and understand cases before proceeding with the return order.
• Adopt changes and use effective ways of communication for fast solutions.
• Works with carriers, studio associates and customers to arrange for the prompt return of company assets.
• Proficient utilization of systems such as Salesforce.com, Oracle NetSuite, MS Office, and carrier programs to ensure faster customer refunds/exchanges.
• Other duties and reports as assigned by management.

• Bachelor’s degree in any field with a minimum of 3 to 4 years of return order management experience preferred.

SKILLS AND ABILITIES

• Must have the ability to work in a tactful, yet firm, professional manner with internal and external customers.
• Must have excellent communication and written skills.
• Ability to manage multiple priorities at once, demonstrating a sense of urgency to meet deadlines.
• Personal computer proficiency with prior knowledge in MS Office products, Google products and Salesforce preferred. 
• Good interpersonal and organizational skills.
• Experience working in sales force and SAP/Oracle/related applications for order entry/modification.
• Ability to work any given shift including night shift.
• Available for work from the Bangalore office on any given schedule.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.