Custody Operations - Change Management Project Manager - Vice President

Are you ready to lead transformative change in Custody Operations? As a Project Manager, you'll have the opportunity to drive strategic initiatives and deliver impactful solutions across a diverse portfolio of projects. Join us to leverage your expertise in change management and collaborate with a dynamic team of professionals. We offer a platform for career growth, where your leadership will shape the future of our operations and provide opportunities for professional development.

As a Project Manager - Vice President within the APAC Custody Operations Change Management team, you will lead and manage a broad portfolio of projects, ranging from multi-year strategic efforts to short-term tactical deliveries. You will work closely with Operations, Technology, and Product partners to drive platform change within Direct Custody, ensuring operational readiness and effective communication. Your role is crucial in supporting the expansion and growth of our business through innovative solutions and strategic change initiatives. We value collaboration, innovation, and a strategic mindset, and we are committed to supporting your professional development.

Job responsibilities: 

• Develop, influence and manage relationships with program stakeholders in front office, middle office, controls, and technology
• Drive and support strategic operational and business strategy including thought leadership across operations teams
• Provide governance and program structure, including regular updates at all levels up to and including business executives 
• Demonstrate a strong Control and Risk awareness to identify, escalate, control, and mitigate
• Develop and maintain strong partnership, collaboration and engagement with stakeholders, technology, and operations partners
• Plan, manage, delegate, communicate and monitor allocated projects in all stages from initiation through to completion
• Create and maintain necessary project documentation including business cases, project plans, presentations, issue reports and other necessary documentation, tracking progress as needed
• Identify and understand business problems and utilize problem solving techniques to design sustainable solutions
• Analyze and define solutions against strategic objectives, requirements, and work prioritization 
• Undertake ongoing dependency, risk and issue analysis and identify mitigating/resolving actions
• Manage and lead projects against agreed scope, time, and cost/resource constraints (agile mindset), and project deployments and required change management/training

Required Qualifications, Capabilities, and Skills:

• At least a Bachelor's Degree in Business, Economics, Business Analytics, or related disciplines
• Minimum of 10 years of experiences in Project Management and/or Banking Operations related roles
• In-depth knowledge of Operations functions, processes, and Custody/Markets technology
• Excellent project management and business analysis skills, with the ability to manage multiple commitments and articulate clear requirements
• Experience in process improvement within Custody/Markets Operations
• Ability to use digital tools such as Alteryx, Tableau, and Artificial Intelligence and proficiency in Microsoft Office, including Excel, PowerPoint, Word, Visio, and Project
• Pragmatic decision-making skills to overcome obstacles
• Ability to lead and work effectively as part of a team, including supervising others
• Strong analytical, problem-solving, and time management skills
• Excellent communication and presentation skills
• Ability to travel as required

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of line of business systems and middle office operations
• Experience in strategic program delivery and stakeholder engagement

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.