CTO Partner Delivery- Service Level Management and Automation - Vice President

Role Summary & Role Description

We are looking for an innovative and results-oriented Vice President of Automation to lead our automation initiatives within the IT infrastructure and vendor management domains. This role is pivotal in driving efficiency, reducing costs, and enhancing the performance of our IT operations through strategic automation.

Key Responsibilities:

Automation Strategy Development:

• Develop and implement a comprehensive automation strategy for IT infrastructure and vendor management.
• Align automation initiatives with organizational goals and technology roadmaps.
• Identify key areas for automation to improve efficiency and reduce manual processes.

Process Analysis and Optimization:

• Conduct thorough analysis of existing IT infrastructure and vendor management processes.
• Identify opportunities for process optimization and automation.
• Design and implement automated workflows to streamline operations.

Technology Implementation:

• Evaluate and select appropriate automation tools and technologies.
• Lead the implementation of automation solutions, ensuring seamless integration with existing systems.
• Oversee the development and deployment of automation scripts and bots.

Vendor Management:

• Collaborate with vendors to leverage automation technologies and solutions.
• Ensure vendors comply with automation standards and best practices.
• Manage vendor relationships to optimize automation initiatives and performance.

Performance Monitoring and Reporting:

• Establish metrics and KPIs to measure the effectiveness of automation initiatives.
• Monitor and analyze the performance of automated processes.
• Prepare and present regular reports on automation outcomes and improvements to senior leadership.

Risk Management:

• Identify and mitigate risks associated with automation projects.
• Develop contingency plans to address potential issues or failures in automated processes.
• Ensure compliance with security and regulatory requirements.

Team Leadership:

• Lead and mentor a team of automation specialists and IT professionals.
• Foster a culture of innovation and continuous improvement.
• Provide training and development opportunities to enhance team capabilities.

Stakeholder Collaboration:

• Work closely with IT, finance, and business teams to align automation efforts with organizational objectives.
• Communicate automation strategies and results to stakeholders across the organization.
• Build strong relationships with key stakeholders to gain support for automation initiatives.

Qualifications:

• Education:
  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
  • Advanced degree (MBA or equivalent) preferred.
• Experience:
  • Minimum of 8 years of experience in IT automation, with at least 3 years in a leadership role.
  • Proven track record of successfully implementing automation solutions in a large organization.
• Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in automation tools and technologies (e.g., RPA, AI/ML, scripting languages).
• Technical Knowledge:
  • Deep understanding of IT infrastructure, including networks, servers, and cloud services.
  • Familiarity with vendor management practices and tools.
• Certifications:
  • Relevant certifications such as ITIL, PMP, or similar are a plus.

• Proven track record of managing complex partner relationships and driving performance improvements.

Certifications:

Relevant certifications such as ITIL, PMP, or similar are a plus.

Core/Must have skills

15 years of experience in the IT industry

Having lead Vendor Management and Service Engagement in large contracts

Good understanding of ITIL and DevOps practices

Experience in one or more areas of Infrastructure and Application Services & Technologies

SRE skills and experience mandatory

Good to have skills

In depth experience in Networks, Datacenters, End User Technologies

Work Schedule

Or premises/ Hybrid as required by organization

Keywords (If any)

 IT Vendor management, Service level management, Program Management, Infrastructure Automation, SRE, DevOps

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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