CS Executive-Warehouse

Requisition ID: 53714 
Position Type: FT Permanent 
Workplace Arrangement:   

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

Location: Mumbai
Reporting To; Assistant Manager- Customer Service

The role will require Handling overall activity of Mumbai W/H, create GRN for inbound stocks.

• Invoicing/dispatch to customers basis plans received from central CS team.
• Coordinate for Labelling / Repacking activities in warehouse adhering to food safety compliance.
• Work on open order line (Domestic Orders) and share accurate material available date with customer within 3 days of order received.
• Improve customer service experience, engage with the customer [internal /external] and facilitate growth with satisfaction.
• Inventory planning at 3PL
• Analyse Inventory and facilitate smooth flow of dispatches in meeting customer requirements.
•  Analyse and compile reports [Review Transporter MIS , Logistics matrix, Stock reconcilations, MIS , Transporter Bills réconciliations, submission to APAC team ]
• Interact with central team (Supply planning / Customer Service / EXIM) and ensure customer requirement is met.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers & manage large amounts of incoming phone calls
• Maintenance of records and documents related to Inbound / Outbound.
• Liaison with Logistics partners, scheduling deployment of vehicles, couriers, containers with adherence to compliances under Food Safety and FSSAI.

Qualifications, Skills and Experience:

• Working experience in Customer Services/ Warehouse Management / Logistics for minimum 5 Years and above.
• Strong client facing attitude with excellent communication skills [ written and verbal proficiency in English must].
• Working knowledge in SAP/ Salesforce.
• Ability to multi-task, prioritize, and manage time effectively.
• Comprehensive understanding on Supply Chain process and challenges.
• Graduate – BSc / BE (Science /Chemical)

Competencies Required:

• Drive for Results
• Creativity, Customer Focus, Self-Development, Peer Relationships
• Priority Setting, Planning, Learning on the Fly, Organizational Agility
• Timely Decision Making
• Analytical & Data Oriented

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

Recruiter: #LI-AS2 
Posting Type: LI