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RMOperations Engineer
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
The Opportunity
As a Veeva and Salesforce Operations Engineeryou will be responsible for minor enhancements, support and maintenance of CRM products. You will support end-user requests, troubleshoot and maintain the platform, deploy patches and develop small to medium enhancements. You will support the product development to ensure the platform stability, maintainability, security and performance. You will contribute to development of a cutting-edge platform that empowers our organization's digital capabilities for Patients and Healthcare Professionals.
Responsibilities
Work with end-user requests – capture, analyze, deliver and communicate with the customers
Troubleshoot platform incidents and problems
Document changes according to Takeda procedures
Following Veeva CRM and Salesforce best-practices monitor the platform and take corrective actions when the observed metrics are outside the normal range
Develop, unit-test, integration-test and deploy small to medium enhancements. Collaborate with product team tot eam to craft clear user stories, design tests , and continuously deliver product enhancements. Document every aspect of the enhancement as reference for future maintenance and upgrades.
Use agile engineering practices and various software development technologies in the Veeva CRM and salesforceenvironment to rapidly develop creative and efficient solutions that enhance the customer and employee experience.
Suggest non-functional improvements to the CRM products to the product team and collaborate with the product team on defining non-functional capabilities of the product
Deploy vendor patches and hotfixes, ensure proper testing of them in the non-production environment.
Suggest ideas for continuous improvement and work with the team on their implementation
work in 2nd shift with additional shift allowance
Second Shift: Scheduled working hours 3 PM – 12 AM IST schedule.
• Major Incident Availability: means employees are available to be on-call for emergencies without a fixed schedule. Availability
also applies to the launch of new developments, applications, etc. that require delivery on time.
Company-Provided transport: Available for all employees at scheduled times for a
smooth commute from home to office and vice-versa.
• Final departure timing: To ensure everyone's safety, the last transport leaves at a
fixed time which is notified to all employees working the 2nd shift.
• Security escort for drop-off: after their shift, female employees will be escorted by
security to their designated drop point of the employee's choice to ensure safety.
• Security inside the premises will be provided during the 2nd shift.
• All employees will be informed and trained on the BCIT security protocols.
Skills and Qualifications
Bachelor’s degree in computer science, systems analysis, product management or a related study, or equivalent experience.
3+ years of experience operating software focused on Veeva CRM with orientation towards or aptitude to learn Salesforce-based technologies.
Experience with IT Service Management framework, and tools like ServiceNow
Familiarity with Jira tools is a plus
Development experience on Veeva CRM or Salesforce platform is a must
Ability to continuously enhance own skills.
Ability to write and speak in the English language.
WHAT TAKEDA ICC INDIA CAN OFFER YOU:
BENEFITS:
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
ABOUT ICC IN TAKEDA: