Credit Support - Operations Analyst

Credit Support Specialist – Operations Analyst, a pivotal role within the WLS-Credit Operations group. This essential position is designed to deliver on specific tasks and requirements, providing critical support to the broader Credit Risk Management team. As a key member of our team, you will gain valuable exposure to various aspects of managing a banking office, contributing to the seamless operation and success of our credit operations.

Job Summary

As a Credit Support Specialist – Operations Analyst within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). You will engage in various processes supporting the Credit Risk Organization, offering a unique opportunity to enhance your skills in managing the Bank's risk exposure and significantly impact our operations

Job Responsibilities

• Adhere to established QUALITY & QUANTITY SLAs.
• Ensure 100% compliance with process-related policies, guidelines, and controls.
• Frequently follow up with Underwriters/Business Partners for missing documents or information.
• Liaise with other bank departments and external contacts, such as Borrowers and Trustees.
• Interpret data and analyze results using the bank’s operating systems.
• Serve as the SME and first internal POC for all process-related queries and clarifications.
• Act as the first point of escalation for process-related issues from internal/external customers.
• Manage exceptions and one-off transactions, following escalation metrics as needed.
• Ensure attention to detail for accurate document processing.
• Identify changes to processes and procedures to enhance productivity and efficiency.
• Drive adoption of a robust Knowledge Management model, including SOP maintenance and training.

Required Qualifications, capabilities and skills

• Obtain a Bachelor’s degree in Finance or related field, or possess equivalent work experience.
• Minimum 3 years of experience in Banking, Financial Institutions, Loan Operations, or Underwriting.
• Demonstrate ability to understand business financial statements, cash flow, and loans across industries.
• Exhibit strong research, analytical, and comprehension skills for analyzing large data sets.
• Build outstanding client management and leadership skills, handling multiple stakeholders.
• Manage time effectively and prioritize tasks to meet business objectives.
• Utilize strong MS Office and analytical skills

Preferred Qualifications, capabilities and skills

• Build relationships with clients, internal partners, and peers effectively.
• Recognize issues or problems that require escalation promptly.
• Demonstrate strong interpersonal and communication skills for domain learning.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.