Job Description
You are a strategic thinker passionate about driving solutions. You have found the right team.
As an Associate within the Credit Risk Middle Office of our Private Banking Operations team, you will play a crucial role in supporting the implementation of various process improvement and automation initiatives. Your responsibilities will also include Business and Stakeholder Management. You will be a key partner in the modernization effort, working closely with senior stakeholders to design the Target Operating Model of "Future Operations" for our Lending business. This role provides an excellent opportunity to collaborate with stakeholders across the firm, playing a pivotal role in ensuring efficient and effective bank operations. You will also be instrumental in creating Financial Analysis to expedite Underwriting decisions, requiring excellent collaboration with senior partners to ensure high visibility and awareness of ongoing projects.
Job Responsibilities:
- Develop and own the strategy for improving and automating operations processes.
- Identify opportunities to simplify and automate process steps to enhance efficiency.
- Collaborate with Operations Delivery and Program/Transformation teams to map business requirements.
- Manage the delivery of operations analytics focused on business insights, KPIs, SLAs, service delivery, and control thresholds.
- Lead ongoing projects and identify new opportunities for improvement.
- Inform management of progress on all initiatives through regular updates.
- Partner with BAU domain leads to execute growth and change plans.
- Adopt the Agile framework to conduct business analysis and coordinate new process implementations and changes.
- Drive process improvement and automation initiatives in collaboration with Change Teams.
- Write test cases for platform testing and implement test strategies in partnership with IT and Change teams.
Required qualifications, capabilities and skills:
- Minimum 8 years of experience in Operations within the Banking Industry and exposure to Private Banking
- Knowledge / Experience in Credit Middle-Office or Trading Middle -Office (OTC, Structured Products or Asset Servicing)
- Must be highly disciplined, a self-starter, and can execute on assignments independently. Adaptability to learn new tasks and demonstrate a willingness to understand the details of a process.
- Strong ability to document (or make changes) to standard operating procedures, risk documentations and policy documents associated with Operations.
- Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset).
- Strong understanding of the Operations ecosystem- controls, reconciliation, documentation, and operational risk management.
- Bachelor’s degree or equivalent
- Strong verbal & written communication to effectively communicate with various stake-holders and across levels.
- Ability to anticipate issues and escalate / clarify queries, work with limited supervision, receiving minimum instructions assignments.
Preferred qualifications, capabilities and skills:
- Managed/Worked in an operational team with team handling Experience will be an added advantage.
- Familiarity with modern front-end technologies and Low Code / No Code technologies, like - UI Path, Signavio etc.
- Knowledge of Tableau and Alteryx CORE certification is a plus.
- Programming knowledge – Python / SQL. Familiarity with ETL concepts or API Usage will be an added advantage
- Any kind or knowledge and experience on AI ML would be an added advantage.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
