Job Description
Req #: GAQ225R96
Databricks is looking for a talented Credit & Collections Manager who has passion for process improvement and operational excellence. In this role, you'll help design and implement efficient, scalable customer payment collection procedures to minimize bad debt and mitigate risks. You'll work closely with global functional partners and will be instrumental in the continuous improvement in our collections strategy, contributing to our overall financial health and stability. As a key player in our finance team, you will help establish the Credit & Collections function within the Databricks Global Business Services organization located in Bangalore, India, supporting the US HQ Order to Cash organization. You will help us maintain strong customer relationships and support our rapid growth. This role will report to the Director, Order to Cash Global Business Services.
The impact you will have:
- Lead, mentor, and manage a high-performing Credit, Collections and Cash Application team supporting the HQ Billing, Credit & Collections HQ leader
- Enforce corporate credit & collections policies/procedures to mitigate risk and ensure timely payment from customers
- Assess credit risk for new and existing customers, including reviewing financial statements, credit reports, and payment histories
- Monitor customer accounts receivable balances and proactively connect with customers to resolve payment issues and disputes
- Collaborate with Sales/Deal Desk/Customer Success to evaluate creditworthiness of potential customers and establish appropriate credit limits
- Ensure appropriate credit & collections management internal controls are in place and operating effectively to ensure SOX compliance
- Create and update detailed documentation of policies and processes and assist with process improvement, automation initiatives, training as they arise
- Design, implement, and manage efficient, scalable customer payment collection procedures to minimize bad debt and mitigate risks
- Manage collections escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company.
- Review delinquent accounts regularly with team members and prepare monthly reports on high-risk accounts for management team
- Participate in the month-end close process, including AR write-off analysis and account reconciliations
- Lead and manage a team of collections analysts, providing guidance, training, and support
- Implement automation tools and technology solutions to enhance productivity and accuracy of the collections process
- Partner with customer-facing teams, building strong relationships both internally and with customers
- Ownership of deliverables to internal and external audits that are complete and accurate
What we look for:
- Bachelor's degree in Finance or Accounting
- 8+ years of experience in Credit & Collections or Finance Operations
- 5+ years of experience acting in a leadership and/or management capacity to lead to team members, nurturing their professional development and a high-performing team environment
- Experience with credit management tools such as Dun & Bradstreet or Moody’s
- Working knowledge of best practices internal controls
- Experience managing high volume of transactions
- Ability to work effectively with global teams and manage cross-functional relationships
- Ability to adhere to deadlines in a fast pace environment without losing sight of accuracy
- Proficiency with Excel is required (Pivot tables, Vlookups)
- Experience with NetSuite or any major ERP and Salesforce CPQ
- Experience with Financial Force, Metronome or any billing software is a plus
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
