COUNTRY DELIVERY DIRECTOR

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Core Responsibilities:

• Have a strategic view to Front Office requirements
• Drive transformational changes where required to achieve Front Office/Client specific requirements
• Manage local delivery team, business performance management and productivity.
• Work with remote teams / other offices to deliver client and internal requirements.
• Warrant appropriate atmosphere, culture in the office.
• Reporting to the Country MD and functional relationship with finance, compliance and sales.

Tasks / Duties:

• Manage the performance of the delivery staff in such a way that productivity, billing/FTE, cost of delivery performs best in class for the sector.
• Quality control (4 eyes principle) for the execution of client deliverables
• Develop staff in such a way that they remain in IQ-EQ on the basis of continual development and training and an uplifting career prospect.
• Create and maintain an environment of trust amongst the workforce. People have clear goals and objectives, clear behavioral feedback and are held accountable for their behavior and contribution.
• Client work is to be delivered OTIF (On Time In Full).
• Deadlines and client milestones are met at all times.
• Responsible for the quality control in the entire delivery function on the basis of quality
  assurance standards set by the functions, internal audit and compliance.
• Ensure that the functions’ knowledge sharing task as well as the standards for methodology
  and boiler plates are implemented and sustained.
• Actively participate in account management teams to drive quality deliverables of large clients.
• Ensure that resource capacity and demand in quantity and skills are matched. This is both real time and forward looking for recruitment purposes.
   

Key Competencies for position and level:

• Strategic mind set
• Business insight
• Manages complexity
• Ensures accountability
• Builds networks
• Builds effective teams
• Drives vision and purpose
• Instils trust
• Manages ambiguity

Deliverables (KPI’S):

• Operational KPI
• Completion of deliverables On Time In Full (OTIF)
• Budget performance
• People turnover and evaluation quality

Essential:

• University degree in Business Administration, Economics or Law
• Extensive professional experience in a Financial Services Environment, including a number of years in management.
• An entrepreneurial approach to business with first class strategic and business acumen
• Technical expertise