Coordinator - OTA

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

This role will be responsible for performing the end-to-end cash application processes and activities in compliance with established policies, procedures, and management guidance. The role will be involved with stakeholder coordination to execute assigned processes and to provide support in resolving process and system issues.

Responsibilities & Duties

• Perform end-to-end cash applications tasks in compliance with approved processes & procedures.
• Process timely reconciliation of accounts receivable, investigation and reconcile, and remittances.
• Perform unallocated payments research and identification.
• Process refund internally for suppliers and externally for client refunds.
• Collecting data and generate needed reports such as end of day report, daily collections, bank reconciliation
• Collaborate with internal/external stakeholders to identify customers’ requirements and provide solutions.
• Collaborates with the collection and billing group for non-applied payments and communicate to Accounts Payable Payroll, GL team for all non-AR transactions.
• Address payment issues such as double payments and other discrepancies such as overpayments, short payments, forex adjustments, etc. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform multiple routine and/or simple ad hoc tasks assigned by the Team Leader or Manager.
• Perform periodic audits of the general ledger and other financial documents

• Bachelor’s degree in Finance & Accounting or any Business-related course.
• 1-2 years of relevant professional experience in cash applications, Accounts Receivable, or Order-to-Cash.
• Excellent communications skills in both written and spoken English.
• Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
• Knowledge and understanding of accounting standards and procedures and internal controls.
• Experience working with ERP, e.i., Oracle Systems or SAP is preferred.
• Previous experience in process migration/transition is a plus.
• Experience working in Shared Services or BPO is an advantage.

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.