Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Description:
We are looking for a highly organized and detail-oriented Coordinator/Senior Executive to support our Operations team. This role involves overseeing the daily operational activities, ensuring the efficiency and smooth running of processes, and coordinating with internal teams to meet business objectives. The ideal candidate should be proactive, have excellent communication skills, and be capable of handling multiple tasks simultaneously in a fast-paced environment.
Key Responsibilities:
- Assist in coordinating and overseeing daily operations involving a team of 30-100 members.
- Monitor and report on key operational metrics to track performance and identify areas for improvement.
- Coordinate with internal teams to ensure the timely delivery of goods/services as per business requirements.
- Support in the implementation of operational policies and procedures to ensure efficiency and consistency across processes.
- Communicate with various departments to resolve operational issues and ensure optimal workflow.
- Oversee the scheduling and planning of operational activities, including workforce planning and resource allocation.
- Assist in managing inventory levels, ensuring accuracy, and supporting stock replenishment activities.
- Help streamline operations and identify areas for process optimization and cost reduction.
- Ensure compliance with operational standards, policies, and safety regulations.
- Participate in daily/weekly operational meetings, providing updates on progress, challenges, and resolutions.
- Support the team in handling customer inquiries, ensuring quick resolution and maintaining high service standards.
- Provide administrative support, including maintaining records, generating reports, and handling correspondence related to operations.
Skills, Qualifications, and Experience:
- Bachelor’s Degree is mandatory.
- Proficiency in MS Excel, PowerPoint, Google Sheets, and Docs; familiarity with MIS reporting tools like Google Data Studio is an advantage.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication, interpersonal, and presentation skills.
- Problem-solving mindset with a focus on process improvement and teamwork.
- A minimum of 5 years of experience in coordination or related roles; experience in Banking, Insurance, BPO, or Back Office is preferred.
- Willingness to travel to different sites and work extended hours, including six-day workweeks and weekends as needed.
- Ability to manage shift timings extending to 8–9 PM at locations like Padga and Mahape.
Category: Operations Group
