Control TCoE Issue Governance Associate

You will be part of the Issue Management team within the Business Management Office of the Testing Centre of Excellence (TCoE). The Issue Management Team (IMT) maintains an oversight on all TCoE identified Issues raised on CORE. IMT ensures adherence to the Issue Management Standard, consistency and accuracy in the Issue Recording on CORE, as well as consistency in the Severity Rating for Issues.

Job Summary:

As an Issue Governance Associate, you would be responsible for having governance over Issues raised on CORE. This role involves vetting of evidences and supporting documents for control gaps identified by the Testing CoE, ensuring that they are addressed in a timely and efficient manner. This will include regular interaction and collaboration with Senior and Executive Leadership across the firm.

Job responsibilities:

• Governance of TCoE identified control gaps impacting the risks in Business, Corporate Functions, IT and any other functions
• Assist in performing root cause analysis to identify any underlying issues, and all related impacts
• Develop and implement issue management processes and best practices to ensure timely and effective governance
• Monitor all Business Identified Issues in CORE, to ensure adherence to Firmwide Issue Management Standards
• Collaborate with cross-functional teams, including IT, operations, Compliance, Legal to ensure all information related to impact of the gap is analysed comprehensively
• Monitor and track progress of Action Plans related to the issue, ensuring that all stakeholders are informed and updated
• Prepare and present reports on issue management activities, trends, and outcomes
• Develop and maintain strong relationships with key stakeholders to facilitate effective Issue Governance
• Stay updated on industry trends and best practices in issue management and apply this knowledge to improve processes

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent in Business Administration, Information Technology, or a related field.
• Minimum 8 years of experience in Controls Management, Business Analysis, or a related field. 
• Experience in managing stakeholders across different regions and functions
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams
• Strong organizational skills, with the ability to manage multiple priorities and deadlines
• Ability to work independently and as part of a team in a fast-paced environment
• Adapt to changing priorities, work with tight deadlines
• Ability to logically challenge status quo and demonstrate a mind-set always seeking ways to enhance processes that improve the stakeholder experience
• Ability to synthesize large amounts of data and formulate appropriate conclusions; Understanding root cause / identifying control deficiencies
• Ability to make subjective and informed decisions based upon data, influence stakeholders and justify decision making

Preferred qualifications, capabilities, and skills:

• Master’s Degree / Professional Certification (e.g. CA; CPA) preferred
• Exposure in Compliance or Audit preferred
• Strong technical skills and business acumen related to data management
• Proficient in a variety of tools and software to effectively manage and report
  • Tracking and Data Management Tools like JIRA, SharePoint
  • Data Analysis and Reporting Tools like Tableau, Power BI, Microsoft Excel

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.