Control Manager - Program - Associate

Strategic Growth Office (SGO) is a newly formed LOB that comprises of key strategic programs and businesses including International Consumer Banking (ICB) and Strategic Growth Initiatives (SGI).This is the business responsible for building Chase UK (one of the UKs newest bank), acquiring Nutmeg (the digital wealth manager) and investing in C6 (a leading digital Brazilian bank. SGI is an environment to allow the firm to rapidly build, test, and launch new, high growth businesses via a disconnected environment and discipline.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function, and region to mitigate operational risk. The team focuses on five areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, Regulatory Change, and Control Governance & Reporting. 

As a Control Manager at JPMorgan Chase within Strategic Growth Office, you will be part of Compliance and Operational Risk Evaluation (CORE) Governance team, that supports the CORE program. The CORE Governance team is primarily responsible for oversight and governance of the SGO’s CORE framework. The team works across the sub-lines of business to establish strategic guidance and executional direction to drive consistency and adherence to the Standards. This position executes on the initiatives being driven from both our SGO Control Management function, as well as from multiple internal and external control organizations across the firm. An understanding of how to manage in a fast-paced changing in environment, how to work within structured decision-making constructs, knowing when to challenge topics, issues and decisions are skills that will ensure success. The ability to build relationships in a collaborative environment is critical – every decision and deliverable is interlinked to other areas not directly within this position’s direct line of influence. 

Job Responsibilities:

• Manage the BAU CORE Program deliverables and assist with the continued implementation of the Firmwide Operational Risk Framework with a focus on data quality to provide ongoing monitoring of the program
• Support the CORE framework implementation as the business expands into new regions and verticals
• Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, and technology control functions to drive consistent approach toward issue management
• Participate in projects and requests from stakeholders; support internal meetings by providing status updates, ensure key deliverables are met effectively and on time
• Coordinate and draft responses to Regulatory, Audit and CCOR inquiries related to the CORE Program (including exam/audit management)
• Ensure synergies and conflicts are recognized and addressed for holistic solutions
• Foster continuous engagement with teams across Central Control Management (Program, Controls Room/Tech, Communications, Training, etc.) to maintain awareness of priorities and status while contributing to the continued enhancement of the Control Management systems and program framework 
• Extract, analyze and manipulate data from various sources using Microsoft Excel
• Produce PowerPoint presentations, analysis and supporting materials for key internal clients and management

Required qualifications, capabilities and skills:

• Proven experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance. 
• Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Solid critical thinking, attention to detail and analytical skills, able to synthesize large amounts of data and formulate appropriate conclusions
• Effective change management experience.
• Exceptional interpersonal, collaboration and relationship building skills
• Flexible, adaptable to shifting priorities, manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Moderate level of independent decision-making using sound judgement
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Teams)

Preferred qualifications, capabilities and skills: 

• Bachelors’ degree or equivalent preferred
• Experience using JIRA, Confluence, Alteryx or Tableau is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.